Returns/Exchanges/Cancellations: Items may be returned/exchanged within 45 days of the order date. Please let us know that you'd like to return/exchange an item before shipping it back to us. (Keep in mind that items must be unopened and in good condition.) If you're returning/exchanging an item that's defective, we'll happily cover the cost to ship it back to us. Otherwise, you'll need to ship the item back at your expense. Once we receive and inspect the item, we'll refund your credit card / exchange it for another item. If you need to cancel an order that hasn't shipped yet, we'll refund your credit card. If the order has shipped, you can return it within 45 days for a full refund, less the shipping cost.